Remember me?

PLEASE excuse my excessive absence.  I've just started a new job (it's part-time, but I've been working a lot lately to make sure I know what I'm doing) and our internet has been spotty at best these past few weeks.  Calling customer service isn't helpful, but going down to the Time Warner building magically did the trick.  Let that be a lesson to you: when they transfer your call to 5 different customer service reps, it's time to hang up and get things done in person!